From the families whose loved ones we've cared for...

Dear Pacific Living Centers, Inc.
Just a short note to express our families’ appreciation to Kirshanna and her staff at The Hawthorne House in Salem…What a great team!
They provided such a loving, warm environment for Dad; always going the extra mile to keep him comfortable and safe.

We know Dad was being watched over by very special people, his needs were being met, and when we visited Dad we were always greeted by your warm smiles and kind words!

Again, Thank You So Much… You Are Loved And Appreciated…!!!

Sincerely, Earl A., March 2016

To the staff-

Thank you for your tender loving care for La Rene! In great appreciation, from the family of La Rene F. (This note accompanied a bouquet of flowers.)

LaRene F. Family - May 2016


Thank you so much for all you did for Mom over the years. I know we have been a difficult family to deal with, but you handled it with dignity and grace.

I will always remember you and those precious people and workers.

I feel with all my heart that Mom was in a safe and caring place, and I wouldn’t have wanted her anywhere else.

Love, Barb and Jerry - April 2015

To Hawhthorne House,

...in honor of Pat Wolfe. The family has told us how wonderfully you cared for her. Because she was my aunt, I want to thank you too.

Dennis & Deanna L.~ February 2015

Dear Kirshanna, Michele, & Wonderful Staff,

Thank you for taking such wonderful care of my mom when she was there.You are the best! We appreciate you so much.

With love, Reid and Pam A. ~ February 2015

Michele & Staff:

You are all truly amazing. Our hearts are so thankful for all the love & care you gave to Mom. You have become a very special part of our lives. God bless you all.

Love, Linda, Jeff & David ~ July 3, 2013

Dear Michele,

Thank you so much for taking the time to meet with me and to show me around Hawthorne House last week. I really enjoyed my 'glimpse inside' the House and was so impressed by your approach to aged care (including the provision of food). All the best ...

Thanks again, Carla T. ~ April 19, 2013

To all the Wonderful Staff at Hawthorne House:

Thank you for taking such loving care of our sweet Nancy. We truly appreciate your kindness and care not only for her, to all of our family as well from the moment we arrived at Hawthorne House we know we were "home". ... You will each hold a special place in our hearts! A special thank you for being so nice to Dad.

Bill, Terri, Billy & Kay ~ March 2013

Dear Michele,

Thank you so very much for letting me drop Shel off for respite care while my older son and I visited with our "adopted grandma". Your homes are so warm & welcoming. I always feel so good about leaving Shel there. It is a happy feeling place! ...

Thanks again, Tracy P. ~ January 9, 2013

Hawthorne House Staff

Thank you so much for all you do and for the compassionate care you give our loved ones every day. We feel truly blessed to have such wonderful caring people in our lives and provide a warm loving environment for our sweet Nancy! You have made us all feel so welcome and part of the family.

Thank you! The Family of Nancy E. ~ December 20, 2011

Dear Michele & Staff,

There are not enough words to express our love & gratitude for taking such good care of our beloved Claude. He was a shining light in our lives, and the wonderful memories will last a lifetime. Your loving care & support was priceless! We are so blessed to have found you my friends. "God Bless Everyone."

Love & appreciation, Dwight & Carol W. ~ September, 2011

Hello Michele and all at the Hawthorne House,

I am Dorothy's sister, Lucy D. from Bakersfield, CA. I would like to say thank you to all the workers & friends of Dorothy for taking such good care of her.

May God Bless you all, Lucy D. ~ September 13, 2011

Dear Michele & all,

Thanks all of you for being always so kind & giving such good care of my Sister Dorothy O. It meant so much to see her happy & smiling.

Thanks & love to all, Elva M. ~ September 13, 2011

Michele & Staff,

Just a little note to let you know how much we appreciated the excellent care you gave Mom. You treated Dorothy like a member of the family, and what a wonderful family you all are. We are blessed.

With Love, the Family of Dorothy W. ~ September 7, 2011


Just a thank you for all the extra effort and support you provided to Norma (Mom) while she was in your care. You made our lives easier and your kindness and support will never be forgotten. Dan W. - Thanks Michele for all you did for mom and for us. Brenda W. - Thank you my friend for your ever patience and smiling face! You're the Best!

Dan & Brenda W. ~ September, 2011 

To everyone on Hawthorne House staff, Thanks so much for all your care and thoughtfulness for our love one Joyce. It means more to us than you know!

Sincerely, The Flugum family ~ June 20, 2011

Just a treat to let you all know how I appreciate the care giving to my mom, Darlene H.  It is such a comfort to me to find her in such good care each time I visit from Coeur d'Alene, ID.

Thank you, Nancy H. ~ May 20, 2011

Dear Michele & All: I am so grateful for all the help and love you gave to Martha & me while she was in your care. Thank you all so very much.

Sincerely, Larry P. ~ January 15, 2011

The family really appreciates all of the tender loving care you gave to Arthur T. during the 2 plus years with you. You were, each one, so good to him and made us comfortable knowing he was in your good care. God bless you all.

Love, Rosella, Steve, Naomi & all ~ December 29, 2010

My husband, Arthur T, has been a resident of your organization for a couple or more years, and we feel he has received wonderful care from your staff. Also, thanks for the care given Arthur.

Rosella T. ~ December 2, 2010

Thank You for Your Thoughtfulness

I would like to thank all of you so very much for your kindness to my mother, Gladys O, and also our family. I am so pleased with the quality of care, love, friendliness, kindness and homelike setting you have. I have to be honest at first I didn’t want her there, but now I am so thankful that you accepted our mother into your home. It has been so hard on our family including our mom through all that has happened with her. The other day when I was there to see her I asked her how she liked it there and she said she was very happy and felt safe. Thank you again for being there in our time of need.

With love back to you all,
Sandy G. (her youngest daughter)
July 16, 2009

To the Staff of Harmony and Hawthorne Houses,

What a lovely Mother’s Day Tea! Thank you so much for inviting me, and for the corsage and card. It was a delightful afternoon, and it meant a lot to me to be a part of it!  All of you make me feel “at home” and I appreciate it very much!

Love, K Shelley


Just want to let you know how much we appreciate how you keep us informed on what is going on with Mom. And for your careful monitoring & caring attitude in handling her.

It is such a comfort to us to know you are so understanding in caring for her.


Jean (and Duane & Morris)

Hi Michele,

Thanks for your lovely note way back when. I too enjoyed meeting you and Betty and enjoyed staying in your center in Salem. I always felt welcome and well taken care of. You have some great gals working there. Everyone was so good to me. Thanks again for taking the time to give me two jacuzzi baths and do my hair so Julie wouldn’t have to. I was in great shape to be off to Boise…..

Bye for now. Thanks again for the good care. I enjoyed my week very much

S. Morrow  (Daycare)

On behalf of Alice and Charles, I want to thank you for all the love and care you share. The kindness and sweetness you extend is honey for the soul!

D. Weekly

Dear Michele, Debbi & Staff,

Words cannot express how to thank each one of you for the special care and love you gave to Herb. I will miss Herb and my extended family at Hawthorne House; the staff, the residents and their families. You will see me often at Hawthorne House. During lunch time, at the parties, and whenever I need to come and get a hug and give hugs.

D. Johnsrud

Dear Michele and staff,

Thank you so much for the kind, thoughtful and tender care of my stepfather, Mack Saunders. He was not with you long, so you didn’t get to know what a wonderful man he was. We all are so fortunate to have had him in our lives. He is deeply missed.

L. Stephenson


I want to thank you and all of your staff for the loving care you gave my father Erle Ockert. Though dad was not always the easiest to care for you all treated him with respect and dignity. Thank you so much.

Sondra & Butch 

Michele & Staff,

Thank you for all you have done for my family, as well as, all the other families you continue to help. I want you all to know how very much I appreciate all the love and care that you gave to Erle. Nobody does it better than you. Thank you! Thank you! Thank you!

K. Manitsas 


We will feel forever blessed to have found “you” and the “Hawthorne House family”. Your loving care of our Mom over the years and your gentle guidance of your staff has meant so much to us!

I know in my heart that Mom also knew how special she was to have you in her life. You are a gifted lady, an angel here on earth….

You will always hold a special place in my heart and I feel privileged to have had you in our lives. You will never be forgotten!

Leslie, Chris, Jeff and Families

 Michele & Team-

Thank you so much for taking such good care of Shirley Morrow during her stay last week. We felt so comfortable with all the staff and she was very happy to go to see her new friends. Thank you again for all your kindness.

Mike & Julie Morrow  (Daycare)

Thank you so much for the beautiful flowers! They are still pretty and are a constant reminder to me of the gentle, loving & caring Jim received from all of you. He had the best possible care from you during the last five months of his life, and I am so grateful to you all. I also received that love and will never forget you.

K. Shelley

The Whole Staff,

We have been here nearly 3 months now and I want to thank you all for the wonderful care you are giving Jim, and the support you give me. You are loved and appreciated! Thank you!

K. Shelley

Michele & all your staff-

Thank you all for the wonderful care you have been giving Mom. All of your loving handling of her (even when she is being difficult) has been wonderful & I know has contributed to her rapid recovery. We all really appreciate it! Kudos to each & everyone of you!

Jean, Duane, & Morris 

My Mother, Agnes Ellis, has been a resident at Hawthorne House since early December 2006. She, and all the residents at Hawthorne House, receives the best care there is. They are treated with respect and dignity. The atmosphere is one of family, accepting and loving.

Michele Nixon and Hawthorne House staff are right there to make sure the residents are receiving the care they need. Each resident is cared for as if they were the staff’s own family member. the Hawthorne House is a home. The home is clean, organized and gives a feeling of warmth and friendship. Debbie, the nurse, is there for the health needs of the residents, but also joins in as part of the Hawthorne House family.

Hawthorne House is the best. Thank you for making this all possible.

J. Eisele 

"Hi Michele, 

I have never been good about doing Kudos for the wonderful Caregivers you have there, I guess simply because everyone would be getting one from me everyday! I think they are all deserving of a special pat on the back, job well done EVERYDAY! Including YOU! I'm serious! But after my visit today I just had to take a minute when I got back to work to let you know that Maria really truly made my day today. I was in tears when I saw the bouquet of tulips in Mom's room. (I'm still choked up just writing this). I had mentioned that they were Mom's absolute favorite flowers, especially the red and yellow ones. So when I saw her lying peacefully in bed with the big beautiful bouquet right in front of her, it just made me cry. For her to go out of her way and take the time to do such a thoughtful thing for Mom she deserves some special recognition! I did give her a hug and tell her thank you, but I also wanted you to know how much her kind gesture meant to me. I know everyone there cares about My Mom.... with all the special attention....... from Anna bringing her puppies in to Heather and her soft gentle touch with Mom....she receives wonderful care from EVERYONE there..... for each day that Mom is with us...... I will be forever grateful for the wonderful staff that you have! Love you all!"